This Home Management Warranty Service has provided a variety of home warranty, repair and maintenance services nationwide for more than 35 years. They take pride in providing superior customer service 24/7/365 and are equally proud of their nationwide...read more
Take incoming customer service calls a market-leading, competitive retail electricity provider, powering lives of more Texans than any other retailer. The company offers a variety of innovative products and solutions, allowing both its...read more
This client is an on-going American success story. Their guiding principles and humble beginning, revolve around personal honesty and integrity. Founded in 1957, the client operates in over 30 countries with more than 7,200 locations. As a...read more
If you have ever had a flat tire, run out of gas, or had a vehicle that wouldn't start, you know it is very stressful! You want someone to come help as fast as possible! You can be the person that gets the customers of this client the help they need. With...read more
Customer & Tech Support that support this opportunity will be providing technical support and tax support to customers via inbound phone and video. This client is a well-known tax preparation software company that is used in bookkeeping and accounting...read more
Technical Requirements for Client Support Professionals
Below are the minimum technical requirements you will need to service clients. For your initial certification you will only need a USB Headset, Computer and High-Speed Internet connection. After completing certification and you are servicing the client all requirements must have been met.
Please note that these requirements are standard and may vary depending on which client you select.
Laptop or Desktop
You can use either a Desktop or Laptop to service any of the clients. The computer will need to meet a minimum spec requirement which is a Dual-Core CPU with 2.8GHz and 4GB’s of RAM with High-Speed Internet Connection. However, you must be hardwired into the Desktop or Laptop.
POTS OR VOIP
You will need a POTS (Plain Old Telephone Service) or a VoIP connection to take calls. VoIP is more modern and it provides you a Telephone Line over your Modem through your Internet Provider.
You will need a USB Headset which plugs into your desktop or laptop via a USB port. You will use the USB headset throughout certifications and coaching going forward.
You will need a dial pad to take the calls redirected to you through the phone system. They are pretty simple to use and take up no space. The dial pad connects to your POTS or VoIP service by a cat3 cable. Just like if you were to connect any other telephone.