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If you have ever had a flat tire, run out of gas, or had a vehicle that wouldn’t start, you know it is very stressful! You want someone to come help as fast as possible! You can be the person that gets the customers of this client the help they need. With hours available to work 24/7, this client can fit any life schedule that you can think of!
This client provides emergency roadside assistance to customers that have emergency roadside benefits as part of their automotive insurance policy or their new vehicle owner’s package.11 out of 15 top insurance carriers support their customers through this company, and 75% of new passenger vehicles sold in the U.S. uses them to provide their customers with roadside assistance.
Customer Service:
  • Provides emergency roadside assistance to customers that have this benefit as part of their automotive insurance policy or their new vehicle owner’s package.
  • 24/7 servicing of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as:
  • A vehicle that won’t start
    *Flat tire(s)
    *Keys locked inside a car
    *Vehicle out of gas
    *A vehicle in an accident.
  • Place outbound calls to listed service providers to secure appropriate towing assistance to resolve the customer’s needs.
  • Possible outbound calls to the client, client’s customers and/or client account representatives.
  • Transferring inbound calls or outbound calls to other client-designated internal support departments.
  • Probing to identify the need of the customer based on vehicle inoperable situation.
Skills Required:

Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations

Skill and efficiency in writing and verbal communication
• Knowledgeable, friendly and eloquent customer service

Certification Duration: estimated 5 weeks

Pay Rate:

10.00 per hour
Equipment Required:
  • ​​Desktop or Laptop
  • PC Windows 7 or Windows 10
  • MAC OS (with Bootcamp installed)
  • Hard-wired connection (no wireless)
  • USB headset with microphone 
  • Hard-wired Telephone and headset
  • Landline Phone Service
  • Microsoft Security Essentials for Windows 7; Windows Defender for Windows 8 or 10