website design and development

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SEO Company India

Web Development Company, Web Design Company India

Customer Service:

  • Provides emergency roadside assistance to customers that have this benefit as part of their automotive insurance policy or their new vehicle owner’s package.
  • 24/7 servicing of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as:
  • A vehicle that won’t start
    1. *Flat tire(s)
      *Keys locked inside a car
      *Vehicle out of gas
      *A vehicle in an accident.
  • Place outbound calls to listed service providers to secure appropriate towing assistance to resolve the customer’s needs.
  • Possible outbound calls to the client, client’s customers and/or client account representatives.
  • Transferring inbound calls or outbound calls to other client-designated internal support departments.
  • Probing to identify the need of the customer based on vehicle inoperable situation.

Skills Required:

Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations

Skill and efficiency in writing and verbal communication

• Knowledgeable, friendly and eloquent customer service

Certification Duration: estimated 5 weeks

Pay Rate:
10.00 per hour

Equipment Required:

  • ​​Desktop or Laptop
  • PC Windows 7 or Windows 10
  • MAC OS (with Bootcamp installed)
  • Hard-wired connection (no wireless)
  • USB headset with microphone
  • Hard-wired Telephone and headset
  • Landline Phone Service
  • Microsoft Security Essentials for Windows 7; Windows Defender for Windows 8 or 10