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This Home Management Warranty Service has provided a variety of home warranty, repair and maintenance services nationwide for more than 35 years. They take pride in providing superior customer service 24/7/365 and are equally proud of their nationwide network of more than 40,000 independent skilled service technicians who help our customers solve their problems every day.


As a Client Support Professional you will provide the following tasks:

  • Receive inbound calls from existing contract holders on an item that is covered under their contract agreement to initiate a claim, request a service contractor, make a referral and/or maintenance request.
  • Respond to general inquires.
  • Describe the services, plans and requirements.
  • Accept and process requests for information materials.
  • Research and resolve customer complaints.
  • Perform callbacks as a result of complaint resolution.
  • Transfer calls to customer service when necessary.
  • Claim status questions and inquiries.
  • Properly facilitate 3-way conferencing and scheduling between customers and service providers.

Equipment at a Glance

  • Workstation Requirements CLICK HERE.
  • Windows 7 (32 & 64 bit) and Windows 10.
  • Hardwired POTS or VoIP digital phone line.
  • Noise cancelling headset USB headset (for certification) and telephone headset (for production).
  • Hard-wired connection (no wireless) & minimum 3.0 mbps download/minimum 1.0 mbps upload.

Company hours of operation (subject to change based on client needs):

  • 24 hours a day, 7 days a week, 365 days a year.

Required Certification:

Arise Virtual Solutions client certification course $79 (subject to change) lasting approximately 6 weeks. Earn while you learn after Phase 1 of certification.  


Production Service Revenue: $10.80/hr