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Home Warranty Client Professional

This Home Management Warranty Service has provided a variety of home warranty, repair and maintenance services nationwide for more than 35 years. They take pride in providing superior customer service 24/7/365 and are equally proud of their nationwide network of more than 40,000 independent skilled service technicians who help our customers solve their problems every day.


As a Client Support Professional you will provide the following tasks:

  • Receive inbound calls from existing contract holders on an item that is covered under their contract agreement to initiate a claim, request a service contractor, make a referral and/or maintenance request.
  • Respond to general inquires.
  • Describe the services, plans and requirements.
  • Accept and process requests for information materials.
  • Research and resolve customer complaints.
  • Perform callbacks as a result of complaint resolution.
  • Transfer calls to customer service when necessary.
  • Claim status questions and inquiries.
  • Properly facilitate 3-way conferencing and scheduling between customers and service providers.

Equipment at a Glance

  • Workstation Requirements CLICK HERE.
  • Windows 7 (32 & 64 bit) and Windows 10.
  • Hardwired POTS or VoIP digital phone line.
  • Noise cancelling headset USB headset (for certification) and telephone headset (for production).
  • Hard-wired connection (no wireless) & minimum 3.0 mbps download/minimum 1.0 mbps upload.

Company hours of operation (subject to change based on client needs):

  • 24 hours a day, 7 days a week, 365 days a year.

Required Certification:

Arise Virtual Solutions client certification course $79 (subject to change) lasting approximately 6 weeks. Earn while you learn after Phase 1 of certification.  


Production Service Revenue: $10.80/hr

Electric Utilities Support

Take incoming customer service calls a market-leading, competitive retail electricity provider, powering lives of more Texans than any other retailer.  The company offers a variety of innovative products and solutions, allowing both its residential and business customers to choose options that best meet their needs, including exceptional customer service, competitively priced electricity plans, innovative energy efficiency options, renewable energy programs and other electricity-related products and services.


As a Customer Service Professional you will provide the following tasks:

  • Processing payment deferrals and installment plans
  • Review, analyze and respond to customer billing inquiries.
  • Offer eligible customers home warranty solutions.
  • Resolve customer issues or questions.
  • Processing payment deferrals.
  • Attempt to save customers who may be moving, unhappy with the plan or current rate.
  • Quickly identify customer needs in first few minutes of the call to offer the appropriate plan.
  • Accurately enroll the customer in the correct plan.
  • Demonstrate knowledge of company policies and processes.
  • Build rapport and trust with customers through clear, respectful interaction.
  • Understand and follow the “call flow” and regulations ensuring that no Public Utilities Commission Complaints are filed and no Lights Turned Out in Error situation occurs.

Equipment at a Glance

  • Windows 7, Windows 8, or Windows 10.
  • POTS hardwired phone line.
  • Noise canceling headset USB headset (for certification) and telephone headset (for production).
  • Dual monitors are strongly recommended and may assist in achieving client success.
  • Stable hard-wired connection (no wireless) & minimum 3.0 mbps download/minimum 1.0 mbps upload.

Company hours of operation (subject to change based on client needs):

  • 10 am – 10 pm EST
  • 365 days per year, 7 days a week

Required Certification:

Client certification course $79 (subject to change) lasting approximately 4 weeks.

Background check


Production Service Revenue: $13.50/hr

Rental Car Reservations

This client is an on-going American success story. Their guiding principles and humble beginning, revolve around personal honesty and integrity.  Founded in 1957, the client operates in over 30 countries with more than 7,200 locations.


As a Contracted Client Support Professional you will provide the following tasks keeping a sales, problem solving, customer service and communication skills focus:

  • Responding to general inquiries.
  • Providing information regarding the car rental center location in question.
  • Responding to inbound sales and customer service inquiries from client’s customers.
  • Answer inbound calls for customers requesting general information regarding services provided and location specific information.  To include hours of operation, rental policies, location way finding, etc.
  • Agents assist customers in reserving a vehicle, and must use sales tactics such as assuming the sale and overcoming objections.  The agent will need to input reservation and all pertinent information into the client system.

Equipment at a Glance


Company hours of operation (subject to change based on client needs):

  • Sunday 11:30 AM – 3:00 PM EST
  • Tue-Wed 11:30 AM – 9 PM EST
  • Thursday 8:00 AM – 9 PM EST
  • Fri-Sat 8:00 AM – 3 PM EST
  • Client prefers that agents work 2 hours on Saturday and/or Sunday.

Required Certification:

  • Arise Virtual Solutions client certification course $149 (subject to change) approximately 3 weeks.

FREE Background Check


Service Revenue: $11/hr

Roadside Assistance

If you have ever had a flat tire, run out of gas, or had a vehicle that wouldn’t start, you know it is very stressful! You want someone to come help as fast as possible! You can be the person that gets the customers of this client the help they need. With hours available to work 24/7, this client can fit any life schedule that you can think of!
This client provides emergency roadside assistance to customers that have emergency roadside benefits as part of their automotive insurance policy or their new vehicle owner’s package.11 out of 15 top insurance carriers support their customers through this company, and 75% of new passenger vehicles sold in the U.S. uses them to provide their customers with roadside assistance.
Customer Service:
  • Provides emergency roadside assistance to customers that have this benefit as part of their automotive insurance policy or their new vehicle owner’s package.
  • 24/7 servicing of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as:
  • A vehicle that won’t start
    *Flat tire(s)
    *Keys locked inside a car
    *Vehicle out of gas
    *A vehicle in an accident.
  • Place outbound calls to listed service providers to secure appropriate towing assistance to resolve the customer’s needs.
  • Possible outbound calls to the client, client’s customers and/or client account representatives.
  • Transferring inbound calls or outbound calls to other client-designated internal support departments.
  • Probing to identify the need of the customer based on vehicle inoperable situation.
Skills Required:

Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations

Skill and efficiency in writing and verbal communication
• Knowledgeable, friendly and eloquent customer service

Certification Duration: estimated 5 weeks

Pay Rate:

10.00 per hour
Equipment Required:
  • ​​Desktop or Laptop
  • PC Windows 7 or Windows 10
  • MAC OS (with Bootcamp installed)
  • Hard-wired connection (no wireless)
  • USB headset with microphone 
  • Hard-wired Telephone and headset
  • Landline Phone Service
  • Microsoft Security Essentials for Windows 7; Windows Defender for Windows 8 or 10

Professional Tax Software Customer & Tech Support

Customer & Tech Support that support this opportunity will be providing technical support and tax support to customers via inbound phone and video.  This client is a well-known tax preparation software company that is used in bookkeeping and accounting offices where there is more than one preparer, and complete a high volume of returns.  The software is tailored more to professionals who are familiar with preparing returns and require high efficiency.

Responsibilities Include

  • Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.
  • Research, analyze and determine an appropriate course of action for tax customers.
  • Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years’ returns and amendments.
  • Serve as ambassador for the brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
  • Document all issues, resolution and follow up
  • Virtual Assistants that provide service during peak season (January – May, 2018) will be required to use a screen share to assist customer via one-way video.

Equipment At A Glance

  • Virtual Assistants are required to purchase and wear a white or red Polo-style shirt with no visible logo.
  • Workstation Requirements CLICK HERE.
  • 4 GB of RAM or better (+2 GB over minimum).
  • High speed Internet with minimum of 2.0 mbps upload speed (+1 mpbs over minimum).
  • POTS (Plain Old Telephone Service), cable telephony, digital service or business class VoIP.
  • A second monitor is found to be beneficial for this program

Required Certification:

  • CLASSES START 3/19/2018
  • Client certification course $29 (subject to change) lasting approximately 25 days.  9am – 1pm, 10am – 2pm, 1:30pm – 5:30pm, 4:00pm – 8:00pm, 6:00pm – 10:00pm  or 7pm – 11pm.  All classes are in EST.
  • Background check Required

Company hours of operation (subject to change based on client needs):

  • 24 hours a day, 7 days a week, 365 days a year.

Production Service Revenue:

  • $14 – 16/hr base pay
    Incentives based on performance